Infinity Auto Insurance: A Comprehensive Insight

Insuring your car and getting it insured from the right kind of insurer is a highly significant matter. Therefore, it is pivotal to ensure that you choose the right insurance company

Insurance is a crucial part of one’s financial arsenal. It can help you live a happier life by ensuring that you will receive financial support in the event of a calamity or accident, allowing you to recover more quickly. In the case of auto insurance, it could mean having additional cash on hand to cover the cost of repairs or a replacement vehicle in the event of an accident.

At some point in our lives, we all want to achieve financial freedom, and when it comes to achieving so, we often feel that saving is enough to be financially secure. However, if you look at life from a practical standpoint, you’ll see that saving money isn’t enough to achieve financial independence; you also need to protect your possessions with general insurance coverage. Car insurance does more than just cover your vehicle in the event of an accident. It also safeguards you against financial liabilities, medical bills, and legal ramifications. Only two states do not require you to have auto insurance in order to pay for the damages you are responsible for in the event of a car accident.

Kemper, a nonstandard insurer and the nation’s 12th largest vehicle insurance company, owns Infinity. Infinity distributes auto insurance largely through independent insurance agents in California. Kemper Corp KMPR.N paid $1.3 billion in cash and stock to Infinity Property and Casualty Corp IPCC.O to expand its nonstandard auto insurance business in 2018.  the two firms announced on Tuesday.

Infinity’s stock rose approximately 7% to $102.75 in after-hours trade, while Kemper’s stock remained unchanged. Following the merger’s completion in the third quarter, Infinity shareholders will own around 20% of the merged firm on a pro forma basis.

According to the corporations, the combined entity will have around $2.2 billion in nonstandard auto insurance premiums.

Nonstandard auto insurance premiums are usually higher since they are sold to drivers who have been denied coverage by traditional insurers due to a poor driving record.

In 2017, Infinity employed 2,300 people, had 10,600 independent agents, and generated $1.4 billion in direct written premiums.

What is insurance?

Insurance is a contract in which an individual or entity receives financial protection or compensation from an insurance firm in the form of a policy. The firm pooled the risks of its clients to make payments more reasonable to the insured.

Insurance policies are used to protect against the possibility of large and small financial losses resulting from damage to the insured’s property or liability for damage or injury to a third party.

What is car insurance?

It’s critical to safeguard your car investment whether you buy or lease one. Having auto insurance can provide peace of mind in the event that you are in an accident, or if your vehicle is stolen, vandalized, or damaged by a natural disaster. People pay annual payments to an auto insurance company instead of paying out of pocket for auto accidents; the company subsequently pays all or most of the costs connected with an auto accident or other vehicle damage.

Car insurance is essentially a contract between you and an insurance company in which you agree to pay premiums in exchange for financial protection against financial losses resulting from an accident or other vehicle damage. The following are some of the things that auto insurance can cover:

  • Vehicle damage, whether it’s your automobile or another driver’s
  • An accident might result in property damage or bodily harm.
  • Medical bills and/or burial expenditures incurred as a result of a car accident

What’s covered depends on your state’s minimum coverage standards as well as any other coverage options you want to include. Except for New Hampshire, every state requires drivers to have a minimum amount of bodily injury and property damage liability coverage.

Failure to obtain the minimal car insurance required by your state’s regulations could result in your license being suspended, penalties, or even jail time if you commit the act again.

Costs of car insurance

Premiums and deductibles are the two main fees connected with getting automobile insurance. Age, gender, years of driving experience, accident and moving violation history, and other characteristics all influence auto insurance costs. Most states, once again, need a certain amount of auto insurance. The state-mandated minimum varies, but many people get additional coverage to be safe.

Furthermore, if you’re financing a car, the lender may require you to have specific forms of auto insurance. For example, if you’re buying a high-priced automobile that will likely depreciate rapidly once you drive it off the lot, gap insurance may be required. If you’re in an accident, gap insurance can assist pay off the difference between the vehicle’s worth and the amount you still owe on it.

Premiums will be higher if you have a bad driving record or if you want full coverage. You can, however, lower your rates by choosing to accept more risk, which implies raising your deductible.

When submitting a claim, your deductible is the amount you must pay before the insurance company will pay you anything for damages. Your policy may, for example, have a $500 or $1000 deductible. A cheaper premium can be obtained by accepting a greater deductible, but you must be relatively certain that you will be able to afford the higher amount if you need to file a claim.

How does car insurance work?

The insurance provider promises to pay your damages as stipulated in your policy in exchange for a premium. Individual policies are priced to allow you to tailor coverage amounts to your specific needs and budget. The policy period is usually six or twelve months, and it is renewable. When it’s time to renew a policy and pay a new premium, an insurer will contact the customer.

Whether or not they need a minimum level of auto insurance, nearly every state requires car owners to carry bodily injury liability insurance, which covers the costs of injuries or death caused by you or another motorist while driving your automobile. They may also require property damage liability, which compensates people for harm caused to another vehicle or property by you or another driver driving your vehicle.

A number of jurisdictions go even farther, requiring automobile owners to carry medical payments or personal injury protection (PIP), which pays for medical bills if you or your passengers are injured. It will also reimburse missed wages and other costs associated with the situation.

When an accident is caused by a driver who does not have auto insurance, uninsured motorist coverage reimburses you. When you’re in an accident with a driver who has some insurance but not enough to cover the whole cost of a claim, underinsured motorist coverage protects you.

Who is covered by my motor insurance policy, and under what conditions?

Whether you’re driving your own car or someone else’s, your auto policy will protect you and other family members (with their permission). Your policy also covers you if you allow someone who isn’t on your policy to drive your car with your permission.

Whether you’re commuting to work, conducting errands, or taking a trip, your personal auto coverage only covers personal driving. If you use your automobile for business activities, such as delivering pizzas, it will not provide coverage.

If you use your automobile to offer transportation to others through a ride-sharing service like Uber or Lyft, your personal auto insurance will not cover you. However, several motor insurers are also offering (at an additional fee) supplemental insurance packages that provide coverage to vehicle owners who provide ride-sharing services.

Is auto insurance a legal requirement?

State-by-state auto insurance requirements differ. If you’re getting a car loan, your lender may have additional criteria. Almost every state mandates that car owners have:

  • Bodily injury liability – this insurance covers the costs of injuries or deaths caused by you or another motorist while driving your car.
  • Property damage liability pays for damage caused by you or another driver in your automobile to another vehicle or other property, such as a fence, structure, or utility pole.

Furthermore, many states mandate that you carry:

Medical payments, often known as personal injury protection (PIP), are a type of insurance that reimburses you for medical expenses incurred by you or your passengers. It will also reimburse missed wages and other costs associated with the situation.

What is Infinity auto insurance?

Kemper, a nonstandard insurer and the nation’s 12th largest vehicle insurance company, owns Infinity. Infinity distributes auto insurance largely through independent insurance agents in California. Infinity also provides commercial auto insurance. Infinity provides basic insurance coverage as well as the following option:

  • Even if you’re a passenger in someone else’s car, DriverClub gives roadside help 24 hours a day. The membership is free, and you just pay for the services you use.

Auto insurance with Infinity coverage

It’s critical to know what vehicle insurance coverage you want and what you’re required to acquire while shopping for car insurance. To drive a car in most states, you must have car insurance. Although state-by-state laws differ, liability insurance and uninsured or underinsured motorist coverage are often required.

Full coverage insurance may be of interest if you desire extra safety. Full coverage is a combination of coverage kinds, such as liability, collision, and comprehensive insurance, rather than a single policy type.

Pros and cons of infinity auto insurance


  • The website is bilingual (Spanish/English).
  • Provides high-risk drivers with auto insurance.


  • For a corporation of its size, it receives significantly more complaints than expected.
  • Only available in California.
  • For drivers who aren’t high-risk, this is probably not the greatest option.

Discounts on auto insurance

The following are some of the vehicle insurance discounts offered by Infinity:

  • Discount for several vehicles.
  • Discount for safe drivers.
  • I got a complete refund because I paid in full.
  • Discount for those who don’t use paper.
  • Discount on a mature driver improvement course.
  • A good student discount is available.
  • Discount for loyalty.
  • For new customers, there is a switch and save incentive.
  • Discount for homeowners.

Buying a car insurance guide

You’ll need to gather some essential information before comparing vehicle insurance companies. This includes the driving records of all policyholders, as well as information on your vehicle, such as safety features and annual kilometers driven. You’ll also need to figure out what types of coverage you require. Do you want the minimal minimum insurance required by your state, or do you require more comprehensive coverage, such as gap insurance or rideshare coverage? Check to see if each company you’re considering offers the services you require.

Make sure all insurance offers the same coverage limits and deductibles while comparing pricing. You might not want to base your decision solely on cost. Look at how many customer complaints each company has, as a high amount of complaints may indicate a poor level of service.

You may be able to purchase insurance online, over the phone, or through an agent, depending on which provider you choose. See how to get auto insurance for more information.

Complaints related to Infinity auto insurance

According to three years of data from the National Association of Insurance Commissioners, Infinity received significantly more than the expected amount of complaints concerning auto insurance to state regulators in relation to its size.

More about Infinity auto insurance

You may check or amend your policy, make payments, record a claim, and more on Infinity’s website. Any of Infinity’s pages can also be read in Spanish.

Policyholders can access ID cards, handle claims, and make payments using the Infinity smartphone app. You can also use the app at any moment to request DriverClub roadside assistance. Infinity also offers additional insurance. Infinity also sells business auto and home insurance in addition to personal auto insurance.

Methodology for insurance complaints

In the 2018-2020 reporting period, complaints submitted by state insurance regulators and reported to the National Association of Insurance Commissioners were investigated. To measure how insurers compare to one another, the NAIC calculates a complaint index each year for each subsidiary, calculating its percentage of total complaints compared to its size, or share of total premiums in the industry. A similar index was constructed for each insurer throughout the three-year period, weighted by market shares of each subsidiary, to analyse a company’s complaint history. Auto, house (including renters and condo), and life insurance ratios are all calculated independently.

Where does Infinity sell car insurance?

Infinity sells auto insurance policies in California only.

How can you get an Infinity car insurance quote?

A quote from Infinity can be obtained online or by calling 800-463-4648.

Does Infinity sell rideshare insurance?

No, Infinity does not offer Lyft or Uber drivers ridesharing insurance.

Is Infinity the same as Kemper?

Kemper, a different brand that sells car, home, and life insurance and is one of the country’s largest insurers, owns Infinity.

Infinity insurance claims phone number

To report a claim, call 1-800-INFINITY.

Infinity auto insurance payment

We’ve built an online self-service portal to assist you manage your policy, choose payment methods, and make online payments in order to better serve you.

The best toll-free/800 customer service number for Infinity auto insurance

Get insurance, make/chase a claim, coverage question, overcharge/strange charging, renew coverage, and other customer service difficulties are among the topics addressed by the customer support section that handles calls to 800-782-1020.Rather than calling Infinity Auto Insurance, describe your problem first; from there, they may be able to recommend the best approach to contact them by phone, email, or the web. Infinity Auto Insurance has two phone numbers in total. Because it’s not always clear how to communicate with Infinity Auto Insurance professionals, they began accumulating the information based on client ideas.

Review of Infinity auto insurance

Infinity vehicle insurance has received positive feedback from the industry.

Infinity has high financial ratings, but considerably more customer complaints than one would anticipate from a large insurance. Even among nonstandard insurance businesses, which frequently have more complaints than the average, Infinity’s complaint index was quite low. With a score of 7.31, Infinity clients are more than seven times as likely than the average insurance customer to file a complaint.


Kemper Corp. owns Infinity Insurance, a nonstandard vehicle insurance provider that primarily writes policies through independent agencies and brokers. Infinity provides average rates to drivers with both good and bad driving records.It specialises in providing service to drivers with a less-than-perfect driving history who are having problems receiving a quote elsewhere as a nonstandard insurer.Infinity offers somewhat higher-than-average rates for both ordinary drivers and those with a bad driving history.

However, its prices for a younger driver were far higher than those we found with other insurers, so new drivers should shop around for better deals. We discovered that Infinity’s rates were less competitive for young drivers and those with a traffic violation, two groups of drivers who normally pay more for auto insurance.

John Otero

John Otero

John Otero is an industry practitioner with more than 15 years of experience in the insurance industry. He has held various senior management roles both in the insurance companies and insurance brokers during this span of time. He began his insurance career in 2004 as an office assistant at an agency in her hometown of Duluth, MN. He got licensed as a producer while working at that agency and progressed to serve as an office manager. Working in the agency is how he fell in love with the industry. He saw firsthand the good that insurance consumers experienced by having the proper protection. John has diverse experience in corporate & consumer insurance services, across a range of vocations. His specialties include Major Corporate risk management and insurance programs, and Financial Lines He has been instrumental in making his firm as one of the leading organizations in the country in generating sustainable rapid growth of the company while maintaining service excellence to clients.

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