Root Car Insurance: A Dive Into The Depth Of The Concept

It is important to understand how important root car insurance is for you and your loved ones. It is the insurance that caters to the important automobile needs of not just you but many other fellow American citizens across different states of our beautiful country.

Insurance is a way of safeguarding against financial loss. It’s a type of risk management that’s generally utilised to protect against the danger of a speculative or unpredictable loss.

An insurer, an insurance company, an insurance carrier, or an underwriter is a company that sells insurance. A policyholder is a person or entity who purchases insurance, while an insured is a person or entity who is covered by the policy. Although policyholder and insured are frequently used interchangeably, coverage can sometimes extend to other insureds who did not purchase the insurance.

In exchange for the insurer’s pledge to repay the insured in the case of a covered loss, the policyholder assumes a guaranteed, known, and generally minor loss in the form of payment to the insurer. The loss might be financial or non-financial, but it must be reducible to monetary terms and usually involves something in which the insured has an insurable interest based on ownership, possession, or a prior relationship.

The insured is given a document, known as an insurance policy, that spells out the terms and conditions under which the insurer would compensate the insured, or their designated beneficiary or assignee. The premium is the amount of money charged by the insurer to the policyholder for the coverage specified in the insurance policy.

If the insured suffers a loss that may be covered by the insurance policy, the insured files a claim with the insurer, which is then processed by a claims adjuster. A deductible is a mandated out-of-pocket fee required by an insurance policy before an insurer will pay a claim (or if required by a health insurance policy, a copayment). The insurer can reduce its risk by purchasing reinsurance, in which another insurance company agrees to take on some of the risk, especially if the primary insurer considers the risk too great to bear.

Root Inc. is a technology firm that is transforming personal insurance with a fair pricing strategy and a modern consumer experience.

With Root Insurance, Root took on the antiquated vehicle insurance sector. Root bases its ratings mostly on how individuals really drive, using data and technology. As a result of everything being in an app, the experience is more fair, more personal, and much simpler. With the inclusion of renters and homeowners insurance, the company now offers the option of bundling coverage in the app for seamless, low-cost protection. Root is on a mission to transform a multibillion-dollar business, which has spilled over into Root Enterprise.

What is car insurance?

Most states require basic personal auto insurance, which offers financial protection in the event of an accident. Is it, however, sufficient? What are your choices? Learn about auto insurance and the various types of coverage that are available.

The fundamentals of auto insurance

In the event of an accident or theft, auto insurance is a contract between you and the insurance company that protects you financially. The insurance provider promises to pay your losses as stipulated in your policy in exchange for you paying a premium.

The following items are covered by auto insurance:

  • Damage to or theft of your car is an example of property.
  • Liability is your legal obligation to others in the event of bodily harm or property damage.
  • Medical – the cost of treating injuries, rehabilitation, and lost wages, as well as burial costs.
  • Most states in the United States require basic personal auto insurance, while the rules vary. Individually priced auto insurance coverages (a la carte) allow you to tailor coverage amounts to your specific needs and budget.

Policies are often given for six months or a year and are renewable. When it’s time to renew your coverage and pay your payment, the insurance provider will send you a notice.

Who is covered by my motor insurance policy, and under what conditions?

Whether you’re driving your own car or someone else’s, your auto policy will protect you and other family members (with their permission). Your policy also covers you if you allow someone who isn’t on your policy to drive your car with your permission.

Whether you’re commuting to work, conducting errands, or taking a trip, your personal auto coverage only covers personal driving. If you use your automobile for business activities, such as delivering pizzas, it will not provide coverage.

If you use your automobile to offer transportation to others through a ride-sharing service like Uber or Lyft, your personal auto insurance will not cover you. However, several motor insurers are also offering (at an additional fee) supplemental insurance packages that provide coverage to vehicle owners who provide ride-sharing services.

Is auto insurance a legal requirement?

State-by-state auto insurance requirements differ. If you’re getting a car loan, your lender may have additional criteria. Almost every state mandates that car owners have:

  • Bodily injury liability – this insurance covers the costs of injuries or deaths caused by you or another motorist while driving your car.
  • Property damage liability pays for damage caused by you or another driver in your automobile to another vehicle or other property, such as a fence, structure, or utility pole.

Furthermore, many states mandate that you carry:

  • Medical payments, often known as personal injury protection (PIP), are a type of insurance that reimburses you for medical expenses incurred by you or your passengers. It will also reimburse missed wages and other costs associated with the situation.
  • When an accident is caused by a driver who does not have auto insurance—or in the instance of a hit-and-run—uninsured motorist policy reimburses you. You can also buy underinsured motorist coverage, which will pay for expenses if another driver does not have enough insurance to cover the costs of a major collision.
  • Even if personal injury protection (PIP) and uninsured motorist coverage are optional in your state, consider adding these to your policy for added financial security.

What are the most common types of auto insurance coverage?

While most basic, legally required auto insurance covers damage caused by your vehicle, it does not cover damage to your own vehicle. Consider the following optional coverages for your own car:

  • When you’re at fault, collision insurance pays for damage to your car caused by a collision with another vehicle or another object (such as a tree or guardrail). While collision coverage does not cover mechanical failure or normal wear and tear, it does cover damage caused by potholes or rolling your automobile.
  • Comprehensive coverage protects you from theft and damage caused by events other than collisions, such as fire, flood, vandalism, hail, falling rocks or trees, and other hazards—even an asteroid strike!
  • Windshield damage is a typical occurrence, and Glass Coverage protects you from it.

Coverage for uninsured and underinsured motorists

Uninsured/underinsured motorist coverage, commonly abbreviated as UM/UIM, ensures protection in scenarios where the responsible party lacks adequate insurance. This coverage is pivotal, yet it’s often overlooked. In Colorado, for instance, statistics from 2009 indicated that approximately 15 percent of drivers were uninsured. Typically, the insurance provider covers the insured’s medical expenses and then seeks reimbursement from the at-fault party through subrogation.

In some states, Unsatisfied Judgment Funds are established to aid individuals who cannot recover damages from an uninsured driver. However, the reimbursement is usually capped at the minimum liability limits, and the negligent driver remains accountable for repaying the state fund.

In the United States, uninsured/underinsured motorist laws and accompanying coverages are defined by state legislation, with several states mandating their inclusion. Underinsured coverage can be triggered by either insufficient limits to cover the injured party’s damages or limits lower than the injured party’s own coverage. According to a 2009 survey by the Property Casualty Insurers Association of America, 29 states operate under a limits trigger, while 20 states use a damages trigger. Additionally, states may vary in requirements for stacking insurance limits from multiple vehicles or policies.

Loss of utility

Loss of use coverage, often called rental coverage, reimburses you for the costs of renting a car while yours is being repaired due to a covered loss. Payoff of a loan or lease

In the early 1980s, loan/lease payback coverage, also known as GAP coverage or GAP insurance, was designed to offer consumers protection based on buying and market trends.

Because of the significant drop in value shortly after purchase, there is usually a period where the amount owed on the car loan exceeds the value of the vehicle, which is referred to as “upside-down” or negative equity. As a result, even if the car is beyond economical repair at this time, the owner may still be liable for thousands of dollars in loan payments. GAP insurance was created in response to rising car prices, longer-term auto loans, and the growing popularity of leasing.

Consumers are protected by GAP waivers when there is a “gap” between the real worth of their vehicle and the amount owed to the bank or leasing firm. In many cases, supplementary insurance will also cover the primary insurance policy’s deductible. These insurance are frequently offered at vehicle dealerships as a low-cost add-on to a car loan that offers coverage for the life of the loan. However, GAP insurance does not always cover the entire loan amount.

Examples of these scenarios include, but are not limited to:

  • Any outstanding payments owed at the time of the loss that have not been paid
  • Payment extensions or deferrals (commonly called skips or skip a payment)
  • After the policy was obtained, the automobile loan was refinanced.
  • After the loan is started, late fees or other administrative fees are applied.

As a result, even if the GAP policy was obtained, a policyholder should be aware that they may still owe on the loan. Failure to grasp this can result in the lender pursuing legal action to recover the debt, as well as the possibility of credit damage.

What is Root car insurance?

Root Insurance makes a promise that few companies do: vehicle insurance premiums that are mostly determined by how you drive. To acquire a quote from Root, you must first complete a “Test Drive,” in which you allow the company’s software to follow your driving habits for a few weeks. The more experienced you are behind the wheel, the better the quote.

This form of pricing may be especially beneficial if you’re a cautious driver with high auto insurance premiums, such as teens and young adults.

Root, or another organisation with a comparable pricing structure, may be a good option for drivers with bad credit. Root has committed to remove credit scores from its pricing algorithm by 2025, despite the fact that most other insurers use them as a consideration in determining your prices. Insurers cannot use credit to determine vehicle insurance prices in California, Hawaii, Massachusetts, Michigan, or Washington.

If you ace the Test Drive, Root may give you lower rates, but the company has a high percentage of complaints when compared to other insurers.

How does Root car insurance work?

When it comes to setting rates, most firms rely largely on your demographic information, credit, and driving history. Root does, too, but to a smaller level, so that a larger portion of your quote is determined by how you drive during your two- to three-week Test Drive.

The following is how it works:

  • Make an appointment for a test drive. You can start the quote process on Root’s website or by downloading the app and opting in.
  • Allow Root to track your driving habits in order to provide you with a customised price. To assess driving habits such as hard braking, time of day driving, turn speed, kilometres driven, and driving routes, you’ll have to give the app access to your phone’s GPS. According to Root, the software can detect whether you’re a passenger using machine learning, so you shouldn’t be fined for another driver’s actions when riding in their car.
  • If Root decides to cover you, you’ll get a quotation. Root will either issue you a quote or decline to cover you after monitoring is set up. The company is forthright about the fact that many drivers are turned down for quotes, stating on its website that it only insures “excellent” drivers. This is excellent news for those who do get a quote: by excluding high-risk drivers from its customer base, Root can offer reduced premiums overall.

Root insurance coverage for automobiles

It’s critical to know what vehicle insurance coverage you want and what you’re required to acquire while shopping for car insurance. To drive a car in most states, you must have car insurance. Although state-by-state laws differ, liability insurance and uninsured or underinsured motorist coverage are often required.

Full coverage insurance may be of interest if you desire extra safety. Full coverage is a combination of coverage kinds, such as liability, collision, and comprehensive insurance, rather than a single policy type.

Root also provides the following types of coverage:

Root policies include roadside assistance at no additional cost. While most insurers charge a monthly or per-use price for roadside assistance, Root covers up to three incidents per six-month policy period for a maximum of $100 per incident.

For rental coverage, consider using a rideshare service. Most vehicle insurance companies include rental reimbursement coverage, which pays for a rental car while your car is being repaired as a result of a covered accident. Root offers similar coverage but is more flexible, allowing clients to be compensated for Lyft rides instead. The customer has the option with each claim, although Root claims it can assist you in making a decision.

On holidays such as St. Patrick’s Day, New Year’s Eve, and Independence Day, Lyft on Us provides policyholders with complimentary Lyft trips. North Dakota does not have this programme.

SR-22 is available. Root Insurance can provide you with an SR-22 form, which is a certificate that you file with your state to establish coverage. This, like most of your interactions with Root, is done through the app.

Discounts on auto insurance

There aren’t many discounts available at Root. Rates, on the other hand, are based on your driving habits, giving you a safe driver discount.

Additional savings are possible, including:

  • Discount for having multiple policies.
  • Paying in advance gets you a discount.

Buying a car insurance guide

You’ll need to gather some essential information before comparing vehicle insurance companies. This includes the driving records of all policyholders, as well as information on your vehicle, such as safety features and annual kilometres driven. You’ll also need to figure out what types of coverage you require. Do you want the minimal minimum insurance required by your state, or do you require more comprehensive coverage, such as gap insurance or rideshare coverage? Check to see if each company you’re considering offers the services you require.

Make sure all insurance offers the same coverage limits and deductibles while comparing pricing. You might not want to base your decision solely on cost. Look at how many customer complaints each company has, as a high amount of complaints may indicate a poor level of service.

You may be able to purchase insurance online, over the phone, or through an agent, depending on which provider you choose. See how to get auto insurance for more information.


According to three years of data from the National Association of Insurance Commissioners, Root Insurance received higher than the expected number of complaints concerning auto insurance to state regulators based on its size.

More information on Root auto insurance

Website: Root features a user-friendly website with a comprehensive FAQ, a blog, and other resources. You can sign up and start a quotation online, but everyone who wants a quote has to complete the Test Drive, so you’ll finish it on your phone.

Root policies are completely app-based, so you can use your smartphone to access your policy documentation and ID cards, pay bills, make and track claims, call roadside assistance, and more. The app, which is accessible on both Apple and Android devices, also allows you to request an SR-22 or amend your policy.

Root Insurance also offers additional coverage.

Root also provides the following services in addition to auto insurance:

  • Homeowners insurance is a type of insurance that covers your home.
  • Insurance for renters is a must.

What is the Root insurance phone number?

Monday through Friday, between the hours of 9 a.m. and 8 p.m. ET, you can reach Root Insurance’s customer care staff by dialling 866-980-9431.

By calling 866-980-9431, you can file a new auto or renters claim over the phone. Call 844-208-0665 if you need to file a house claim. You can also use the Root mobile app to register an auto or home claim at any time.

Call Root at 844-271-4357 if you need roadside help.

How do I add another car to my Root Insurance auto policy?

Within the Root mobile app, you may add vehicles to your auto policy. To make changes to vehicles, drivers, and addresses, go to Auto Policy, then Profile Information.

Does Root insurance cover rental cars?

Yes, Root Insurance will cover you if you drive a rental automobile in the United States, Canada, or any of the United States’ territories, up to the limits of your current policy. Root’s roadside help, on the other hand, does not cover rentals.


Choosing the right car insurance provider is crucial for safeguarding your vehicle and ensuring peace of mind. Your insurer plays a pivotal role in the insurance journey, influencing factors such as security, convenience, and affordability. Among the plethora of options available, Root stands out as a beacon of reliability and customer-centricity.

Root’s streamlined insurance processes prioritize the customer experience, offering a seamless journey from quote to claim. Their commitment to affordability doesn’t compromise on safety, ensuring comprehensive coverage without breaking the bank. With Root, you’re not just purchasing insurance; you’re investing in a partnership built on trust and transparency.

In the dynamic landscape of insurance, Root emerges as a trusted ally, providing secure, convenient, and cost-effective solutions tailored to your needs. Experience peace of mind on the road ahead with Root as your insurance partner.

Charles Bains

Charles Bains

Charles Bains started his insurance career as a marketing intern before pounding the pavement as a commercial lines agent in Orlando, FL. As an industry journalist, his articles have appeared in a variety of trade publications. His insurance television career, short-lived but glorious, once saw him serve as the expert adviser on an insurance-themed infomercial (yes, you read that correctly). Having recently worked for various organizations, coupled with his broader insurance knowledge, Charles is able to understand our client’s needs and guide them accordingly. He is a gem for Insurance Noon as his wide area of expertise and experience have been beneficial in conducting further researches to come up with solutions and writing them in a manner which is easy for everyone including beginners to comprehend.