Why Progressive Insurance Is Bad? The Ultimate Guide

Are you sick of your peers complaining regarding progressive insurance and want to know what exactly the fiasco is all about? Well, read this article to find out why progressive insurance is bad?

The complex jargon regarding insurance always feels like a nuisance and hassle on the general outlook. Progressive insurance makes a similar case with some exceptions and needless to say, due to the increasing complexities it might infuriate the policyholders. Primarily, progressive offers several auto coverages including liability, comprehensive and collision, and uninsured and underinsured policies. With its range of policy discounts, it’s a good choice for customers who want to save money on their premiums.

However, the price of a policy can vary depending on the method of quote retrieval and application, and policies may be more expensive than some competitor offerings. Progressive Direct Insurance Company works as an insurance agency. The Company guarantees auto, fire, marine, and loss protection. Progressive Direct Insurance Company leads its business in the United States.

To start with, we should discuss the contrast between Progressive and Progressive Direct. It is essential to take note that while the organization and inclusion are equivalents, costs may vary from Progressive to Progressive Direct. Progressive uses neighborhood specialists to deal with your collision protection, while Progressive Direct is simply the organization, without the nearby operator.

If you are new to the complicated lingo of insurance, you must have various questions about what is progressive insurance and why it is not worth it, and is bad. To answer all your questions and concerns, this article will cover all the aspects so follow this detailed guide on why progressive insurance is bad?

Defining progressive insurance

Progressive is the third-largest provider of auto insurance in the states and that’s not all it also has very flexible offerings like usage-based insurance and rideshare insurance, appealing to a wide range of drivers. The Progressive insurance review found that the company’s full coverage rates tend to be a tad bit more affordable than the national average for good drivers. Moreover, Progressive also regularly tops industry studies as one of the best car insurance companies in the country. However, the question arises if a Progressive policy is worth your time and money.

History of progressive insurance

Briefly touching upon the history of progressive insurance, it has been in business since 1937. Rising to unprecedented fame, the firm got vastly established and today it is a one-stop shop for a variety of insurance products. According to the National Association of Insurance Commissioners (NAIC), the insurer wrote more than $32 billion in auto insurance premiums in 2020. It is pertinent to mention that progressive is currently the third-largest auto provider in the nation (behind State Farm and Geico), with 13.3% of the market share.

Furthermore, the progressive has carved a niche for itself in the market as it now targets high-risk drivers and has become a top choice for many netizens with at-fault car accidents. Majorly, it gets a competitive edge due to the perfect handling of other violations on record. The insurer also stands out for its focus on technology. Working as the first major provider, it also allows consumers to purchase insurance policies online. Facilitating customer satisfaction, features like the Name Your Price® tool have been introduced that can help in opting for coverage easy for tech-savvy drivers. A glimpse into its high rating provides potential consumers with mixed insurance reviews from customers.

Progressive insurance cost

Progressive insurance costs can be a complex subject given the rate estimates show 35-year-old drivers with good credit and clean driving records pay $1,397 per year for full coverage insurance with Progressive on average. Significantly, the price is approximately 19% cheaper than the national average of $1,732 per year. While progressive is admirably among the affordable providers on the market, still it can be considered expensive for many who would rather choose to opt for various other options like Erie Insurance, Auto-Owners Insurance, State Farm, and Geico.

As a consumer, one has to grasp the understanding and working of car insurance which mainly depends on a burgeoning list of factors. The Progressive rates that are available in the market might not reflect the exact estimate. Let’s take the following example to gain a better understanding of the concept of progressive insurance.  If you have poor credit, you’ll pay more for car insurance unless you live in California, Hawaii, or Washington. In cases where you have a poor driving record or are a young driver, the insurance options will be on the opposite spectrum of affordable i.e. noticeably expensive. Decreasing the premium by setting up automatic payments from your checking account, credit card or debit card can help in price reduction. The number of available discounts is comparable to what you’ll find with other top insurers. However, Progressive has a few more options than some competitors when savings are concerned.

Who is the major shareholder of progressive insurance?

The following companies are the major shareholders of progressive insurance:

  • The Vanguard Group, Inc. – 7.88%
  • Wellington Management Co. LLP – 6.89%
  • BlackRock Fund Advisors – 5.13%
  • SSgA Funds Management, Inc. – 4.36%
  • JPMorgan Investment Management, Inc. – 2.41%
  • Janus Capital Management LLC – 1.92%
  • AllianceBernstein LP – 1.76%
  • Geode Capital Management LLC – 1.74%
  • Capital Research & Management Co. (World Investors) – 1.37%
  • Northern Trust Investments, Inc. (Investment Management) – 1.17%

Importance of progressive insurance

Progressive Insurance gives home, auto, and extra security inclusion to a huge number of Americans. The majority refuses to spend a brief instant considering random data and the historical backdrop of the organization we are purchasing an accident protection strategy from.

What’s more, to be completely forthright, no big surprise as having the opportunity to consider fun stuff like that is an extravagance in this relentless world yet that is the reason we have composed this article for you so you can become more acquainted with the Progressive insurance agency somewhat better and perceive how long of involvement, history and development were filled this item before it became what you know and trust today!

  • The Progressive insurance agency was established more than 70 years prior in March of 1937 by a couple of youthful legal advisors that needed to offer security for auto proprietors.
  • The central command was in an office space in Cleveland, Ohio.
  • The organization was known as Progressive Mutual Insurance CO.
  • They did truly well and needed to migrate in 1951 as the current office space was simply not adequate anymore so they required a major spot.
  • At long last in 1987, the organization broke two records. First, it at last superposed $1 billion in charges and it was additionally recorded in the NY stock trade under the PGR image.
  • Today you in all probability realize the Progressive insurance agency as the glad manager of over 25.000 individuals and the organization that has about $18 billion in charges (they had a good consistent development of about 17% every year).
  • The organization that is most popular for two things. The working involves summons and dreams of things to come patterns in protection just as the most customized organization available that deals with every single person who they have safeguarded.

Is progressive insurance good?

Moving on to its advantages, let’s discuss the positive points of progressive insurance that gives it various advantage points. Back in 2017, Progressive turned into the principal backup plan to offer a voice activity on Google Home. Prominent endeavors like Flo Chatbot debuts make Progressive the primary significant backup plan to enable customers to cite an auto strategy by means of Facebook Messenger. For the unversed, the progressive insurance has additionally dispatched its various home citing stages with HomeQuote Explorer. Moreover, Progressive additionally makes shopping on the web for packaged auto and mortgage holders’ arrangements simpler and quicker by coordinating HomeQuote Explorer with its Direct Auto citing experience.

Is progressive insurance public or private?

The Progressive Corporation is a Fortune 500, traded on an open market organization. Organizations inside the Progressive Group of Insurance Companies contain one of the biggest private traveler accident coverage bunches in the United States. The organization opened up as a public company in 1987 and is currently traded on the New York Stock Exchange under the PGR image. Reformists free organizations, with approaches sold by autonomous specialists. As such, it is sold by operators who are not “hostage” to Progressive and can sell strategies from various transporters too.

Progressive insurance reviews

Moving onto our primary subject, why is progressive insurance bad? Well for the starters, it earned 856 out of a possible 1,000 points in the J.D. Power 2021 U.S. Insurance Shopping Study. The following poll was one to determine the customer’s satisfaction with each stage of the shopping experience. USAA and Geico earned 902 and 869 points, respectively, and the

average was 871. Progressive scored eight more points than it did in the same study in 2020.

As per the statistics, the insurance company performed similarly in the J.D. Power 2021 U.S. Auto Claims Satisfaction Study℠, with 862 out of a possible 1,000 points. Further, the study considered responses from 7,345 auto insurance customers who had settled claims in the past six months. Glimpsing onto the overwhelming response of progressive insurance apps on various platforms. The mobile experience has amassed a largely positive review. The app has a 3.4-star rating out of 5.0 in the App Store and a 4.1-star rating with Google Play.

Progressive insurance complaints

All things have their positive and negative factors and progressive insurance complaints are no exception either. According to the NAIC, Progressive had slightly fewer auto insurance customer complaints in 2020 than the industry average for its size. This means Progressive is reliable on the whole and most customers have positive experiences. However, despite the echoing positivity, many consumers label it bad or overpriced.

Progressive customer reviews

Positive Progressive insurance reviews on the BBB talk about customer service agents who are understanding and quick to help. Others mention a smooth claims process and professional claims, adjusters. On the other hand, negative reviews say some agents lack professionalism and claims can take a long time to resolve. Some reviewers also mention that Progressive’s roadside assistance isn’t as reliable as other programs they have had. Our team reached out to Progressive for a comment on these reviews but did not receive a response.

What customers say about Progressive

The team of experts has often deduced that a car insurance survey polled 1,000 respondents. Moreover, it was discovered that 11% or 115 people had reported purchasing a Progressive car insurance policy, making it the third most popular provider in our survey behind State Farm and Geico. Over 74% of the 115 respondents stated they were satisfied with Progressive.

Negative progressive insurance reviews

Some Progressive customers have complained about Progressive insurance costs. One reviewer was mistakenly overcharged and expressed annoyance that it took over a week until they were reimbursed. Progressive insurance reviews show that mistakes are inevitable with large insurance companies. The best auto insurance companies work to resolve such issues as soon as possible.

How long does a progressive claim take?

According to the J.D. Power 2020 U.S. Auto Claims Satisfaction Study℠, across the industry, the average claim took about 10 days to resolve. Since Progressive fared slightly below average in this study, customers may find claims take a bit longer than this estimate on average.

Progressive apps and technology

Progressive’s website is a step ahead of the competition with the Name Your Price tool and a price comparison tool that lets you compare rates between insurance companies. Name Your Price doesn’t necessarily save you money, but it lets you quickly see a plan configuration that fits your budget. When you input your desired payment, you will receive coverage recommendations that suit your budget. It certainly can save you time.

Progressive snapshot app

With Snapshot, you can download a mobile app or receive a plug-in device in the mail and drive normally for six months while it tracks your habits. Depending on your driving, your car insurance rate could go down. However, some people see their Progressive rates go up, so that’s something to consider. Progressive says most people with good driving habits get a $145 discount at the end of the Snapshot program. Snapshot has a 4.5 out of 5.0 rating on the App Store based on more than 3,900 reviews. On Google Play, the app has a rating of 4.0 out of 5.0 based on over 10,000 reviews. These are high scores compared to similar apps offered by other insurers.

Progressive car insurance coverage

Next up, we move onto the coverage dimension and the progressive offers the following standard types of coverage:

  1. Liability car insurance
  2. Collision insurance
  3. Comprehensive insurance
  4. Medical payments (MedPay)
  5. Personal injury protection (PIP)
  6. Uninsured/underinsured motorist coverage

Roadside assistance: Progressive roadside assistance covers jump-starts, spare tire installation, fuel delivery, lockout assistance and towing.

Rental car reimbursement: This option covers a rental car up to $60 per day in the event of a covered accident.

Loan/lease payoff – If your car is totaled, this coverage can pay the difference between your car’s actual cash value and the amount you still owe on your loan or lease. Some providers refer to this insurance policy as guaranteed asset protection or gap insurance.

Custom parts and equipment value – This policy covers aftermarket accessories such as audio systems, navigation systems, and custom paint.

Rideshare coverage – Rideshare insurance covers you while you are between rides when working for a rideshare or delivery service. State availability varies.

Pet coverage – Progressive offers pet injury insurance on comprehensive plans.

Deductible savings bank – This option will decrease your deductible by $50 for every six-month term you go without an accident or violation.

Progressive offers both small and large accident forgiveness. New policyholders automatically get small accident forgiveness, which keeps their rates the same if a claim doesn’t exceed $500. Once you’ve had a Progressive policy for five years and you’ve remained claim- and violation-free for three years, you get large accident forgiveness. This benefit keeps your rates the same when your next insurance claim exceeds $500. Be aware that it only works once, and then you need to wait another three years to become eligible again.

How long does a progressive claim take?

According to the J.D. Power 2020 U.S. Auto Claims Satisfaction StudySM, auto claims take about 10 days on average to resolve. Progressive came in 17th place out of 18 companies in the J.D. Power 2021 U.S. Auto Claims Satisfaction StudySM, so Progressive customers can expect claims to take around 10 days or slightly longer on average. That said, we found 29 percent of Progressive claims took longer than four weeks to be resolved in our consumer survey.

Canceling progressive car insurance

To cancel a Progressive car insurance policy, you need to contact an agent or customer service representative by phone, email, or mail. You can cancel your policy effective on that same day or schedule a cancellation in the future.

Does progressive raise insurance rates after six months?

Some Progressive insurance reviews report rate increases after the first six-month policy period. This can happen for many reasons, including new driving violations, poor driving behavior while using the Snapshot app, or even general rate increases for the area that has nothing to do with the individual driver.

Progressive rank for customer service?

Evaluating insurance companies, MoneyGeek uses data from several reputable sources, including J.D. Power, AM Best, and the National Association of Insurance Commissioners (NAIC). Based on information from these sources, Progressive auto insurance is ranked third in MoneyGeek’s top 10 list of the best car insurance companies in the country.

Customer satisfaction rating

  1. First Notice of Loss:3/5
  2. Estimation of Process:3/5
  3. Repair Process:4/5
  4. Claims Servicing: 3/5
  5. Rental Experience:5/5
  6. Settlement: 3/5

According to data provided by J.D. Power, Progressive earns a customer satisfaction rating of 832 out of 1,000 points. The industry average score is 835, so Progressive’s reputation in this area is roughly equivalent to a typical insurer. J.D. Power’s data also informed these star ratings, showing how Progressive performs in several specific categories.

Customer complaint ratio

As for the customer complaint ratio, progressive has more complaints than the national index. According to the NAIC catalogs, the user complaints and issues a Company Complaint Index after comparing the median number of complaints against a company. A score that is higher than 1.00 indicates higher customer complaints than average. Thus, progressive bags a disappointing score of 1.33, indicating a higher customer complaint rate than the national median.

Progressive home insurance coverage

Additionally, progressive offers home insurance coverage for houses as well as structures like unattached garages, gazebos, decks, patios, and sheds. The people have this facility to purchase several types of home insurance coverage including dwelling coverage, personal possessions coverage, and personal liability insurance. Further, it allows comparing homeowners insurance quotes and coverage from multiple providers.

Progressive life insurance coverage

Progressive also sells life insurance coverage through a third-party company, financial. You can purchase any of the following:

  1. Term life insurance
  2. Final expense insurance
  3. Short-term life insurance
  4. Whole life insurance

There are several term options available, ranging from one year to a permanent policy. Because car insurance is based on a variety of factors, what works for one driver may not work for another. The best way to get a good rate is to compare car insurance quotes. We recommend comparing at least three options when you shop.


The bottom line is that Progressive insurance is quite abstract to label under good and bad considering its wide spectrum of advantages and flaws. Like every other insurance, it depends on the individual and his/her preference and circumstance whether progressive insurance is worth it or not. But it is pertinent to mention that it is definitely a smart choice for high-risk drivers in 2022. The insurer has a wide selection of auto insurance policies and add-on coverage, although Progressive insurance reviews from customers are mixed.

John Otero

John Otero

John Otero is an industry practitioner with more than 15 years of experience in the insurance industry. He has held various senior management roles both in the insurance companies and insurance brokers during this span of time. He began his insurance career in 2004 as an office assistant at an agency in her hometown of Duluth, MN. He got licensed as a producer while working at that agency and progressed to serve as an office manager. Working in the agency is how he fell in love with the industry. He saw firsthand the good that insurance consumers experienced by having the proper protection. John has diverse experience in corporate & consumer insurance services, across a range of vocations. His specialties include Major Corporate risk management and insurance programs, and Financial Lines He has been instrumental in making his firm as one of the leading organizations in the country in generating sustainable rapid growth of the company while maintaining service excellence to clients.